Customer Service Roles at The Emirates Group in Dubai

If you are passionate about travel and thrive in roles where customer interaction is key, this is your chance to join a globally recognized organization. The Emirates Group offers exciting opportunities across its customer service departments, ensuring you gain world-class training and experience.

Customer Service Roles at The Emirates Group in Dubai

Salary Details

• Tax-Free Salary: Paid in UAE Dirhams (AED), with a fixed exchange rate of approximately 1 USD = 3.66 AED.
• Additional Benefits: Comprehensive travel benefits, performance incentives, and more. Details of the benefits package will be shared upon offer.

Responsibilities

The Emirates Group offers both customer-facing and back-office roles. Below are the key responsibilities for each role:

I. Customer-Facing Roles

Airport Services Agent (EK/dnata) & marhaba Services Agent

• Assist passengers with check-in, boarding, and baggage handling.
• Provide accurate flight information and ensure a smooth travel experience.
• Offer personalized care to marhaba clients, unaccompanied minors, VIPs, and passengers with special needs.
• Adhere to safety and operational standards while delivering exceptional service.
• Position: Customer Service Roles
  Location: Dubai
  Employer: The Emirates Group

II. Back-Office Role

Contact Centre Services Agent

• Act as the voice of Emirates, addressing customer inquiries and providing information about products and services.
• Support customers via digital channels (chat, social media) and voice communication.
• Ensure prompt and accurate responses to inquiries, resolving issues efficiently.
• Close sales opportunities and maintain a high level of customer satisfaction.

Qualifications

To be considered for Customer Service roles, you must meet the following requirements:

• Education: A-Levels or High School Certificate.
• Languages: Fluency in spoken and written English is mandatory. Fluency in an additional language is an advantage.
• Skills:
  • Excellent communication and interpersonal skills.
  • PC proficiency with knowledge of Microsoft Word, Excel, and email.
  • Ability to remain calm under pressure and handle dynamic situations.
• Flexibility:
  • Willingness to work shifts, including nights, weekends, and holidays.
  • Ability to wear a corporate uniform for customer-facing roles.

Additional Requirements for Back-Office Roles:

• Proficiency in one or more languages such as Arabic, French, German, Italian, Japanese, Mandarin, Korean, or Czech.
• Strong typing skills with excellent written communication for messaging-based roles.
• Customer and sales focus to identify and seize sales opportunities.

Benefits

• Tax-Free Salary: Attractive compensation paid in AED.
• Travel Benefits: Discounts and complimentary flights for you and your family.
• Healthcare: Comprehensive medical insurance.
• Training and Development: Access to extensive training programs to support career growth.
• Lifestyle Perks: Living in Dubai, a cosmopolitan city with world-class infrastructure, safety, and a vibrant lifestyle.

Application Process

The hiring process involves the following steps:

1. Step 1 – Apply: Submit your application online and receive an email confirmation.
2. Step 2 – Review: The recruitment team will review your application.
3. Step 3 – Video Interview and Assessment:
   • Complete an interactive, gamified video interview assessment via HireVue.
   • This is a critical step to advance to the next stage.
4. Step 4 – Offer: If selected, you will receive an offer detailing the role and benefits package.

Apply Now

Frequently Asked Questions (FAQs)

1. Who can apply for these roles?
Anyone meeting the qualifications and requirements mentioned above is welcome to apply.

2. What is the work schedule like?
Customer service roles require flexibility to work shifts, including nights, weekends, and holidays.

3. Is prior experience necessary?
While prior experience in customer service or aviation is advantageous, it is not mandatory.

4. What languages are preferred for back-office roles?
Proficiency in English is required. Fluency in languages like Arabic, French, German, Italian, Japanese, Mandarin, Korean, or Czech is highly valued.

5. What are the benefits of working with The Emirates Group?
Besides a tax-free salary, employees enjoy travel benefits, healthcare, professional training, and the unique experience of living and working in Dubai.

Take this opportunity to be a part of The Emirates Group’s exceptional customer service team. Whether you are on the front lines assisting travelers or providing support behind the scenes, you will play a pivotal role in creating memorable experiences for millions of passengers. Apply today and embark on an exciting journey with one of the most prestigious companies in the world!