Store Director at Sephora: Sephora, a leading global beauty retailer, is synonymous with luxury and innovation. Founded in 1970, Sephora has redefined the beauty shopping experience by offering a curated selection of prestige products from top brands, alongside its own Sephora Collection. With a presence in over 30 countries, Sephora is renowned for its unique retail concept, engaging customer experiences, and commitment to fostering a community of beauty enthusiasts. In Doha, Qatar, Sephora continues to thrive, embodying its global reputation for quality, diversity, and inclusivity.
Joining Sephora means becoming part of a vibrant and dynamic team that inspires customers through creativity and expertise. As a Store Director, you’ll lead a team of talented individuals to deliver the ultimate beauty experience while driving business success.
Store Director at Sephora – Doha, Qatar
Position Overview: Store Director
Location: Doha, Qatar
Reports to: Head of Operations
Type: Full-Time
Salary: Competitive and based on experience (estimated range: QAR 25,000–35,000 per month)
Benefits: Comprehensive benefits package, including medical insurance, annual bonuses, and staff discounts
Key Responsibilities
Client Experience
- Lead by example, embodying the Sephora Attitude and fostering an addictive client experience.
- Provide coaching and training to the team, ensuring all commercial and operational KPIs are met.
- Oversee floor management, ensuring customer satisfaction in a dynamic and engaging environment.
- Use tools such as the Love Meter and CEE to analyze customer satisfaction and propose actionable plans.
- Collaborate with the Training Department to coach the team on offering exceptional beauty services.
- Build relationships with brand supervisors and ensure seamless coordination with brand representatives.
- Inspire the team to use digital tools like Happy App to enhance the personalized client journey.
Sales
- Implement retail priorities and strategies to achieve and exceed sales targets.
- Drive success across selective, exclusive, and Sephora Collection product categories.
- Lead and motivate the team through innovative internal competitions and campaigns.
- Collaborate with the Store Operations Head to analyze sales results and develop improvement plans.
Operations
- Partner with the Operations Manager to ensure compliance with company policies and operational guidelines.
- Ensure product availability, VM standards, and marketing activities align with Sephora’s vision.
- Accurately monitor inventory levels and coordinate with operations to avoid out-of-stock situations.
- Provide feedback and analysis to relevant head office departments on operational aspects.
Business Development
- Analyze KPIs and market trends to develop strategies for sales growth.
- Collaborate with the Head of Retail to understand market conditions, client needs, and competitor activities.
- Propose and implement action plans for in-store promotional events and business growth.
- Network with other stores, departments, and stakeholders to drive innovation and business opportunities.
People Management
- Inspire, coach, and develop the management team and store staff.
- Lead team briefings, training sessions, and performance reviews to foster growth and confidence.
- Oversee recruitment and succession planning in collaboration with the Head of Operations.
- Promote a culture of excellence, ensuring the team is motivated, engaged, and well-trained.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 7–8 years of experience in store management, with a proven track record of success.
- Advanced product knowledge and an understanding of health and safety procedures.
- Proficiency in English (Arabic is a plus).
- Strong digital orientation, analytical skills, and business acumen.
- Exceptional communication and leadership skills.
Benefits
- Competitive salary package with performance-based bonuses.
- Health insurance and wellness programs.
- Generous annual leave and paid holidays.
- Staff discounts on Sephora products.
- Professional development and training opportunities.
- A vibrant, inclusive, and collaborative work environment.
Application Process
- Online Application: Visit the official Sephora careers portal to submit your CV and cover letter.
- Initial Screening: Qualified candidates will be contacted for an initial phone interview.
- Assessment: Shortlisted candidates will complete a skills-based assessment and participate in role-specific exercises.
- Final Interview: Meet with the Head of Operations and key stakeholders for an in-depth discussion about the role.
- Offer: Successful candidates will receive an offer and onboarding details.
Apply Now
FAQs
1. What is the expected salary range for this role?
The salary is competitive and tailored to the candidate’s experience, ranging between QAR 25,000 and 35,000 per month.
2. Are there opportunities for career advancement?
Yes, Sephora is committed to employee growth and offers clear career development pathways.
3. Is retail experience mandatory?
Yes, applicants must have a minimum of 7–8 years of store management experience, preferably in retail or a related field.
4. What language skills are required?
Fluency in English is required. Proficiency in Arabic is a strong advantage.
5. Are there any specific certifications needed?
While not mandatory, certifications in retail management, leadership, or customer service are beneficial.
Conclusion
Becoming a Store Director at Sephora in Doha, Qatar, is a unique opportunity to lead a passionate team, drive exceptional customer experiences, and shape the success of one of the world’s most iconic beauty brands. If you’re a dynamic leader with a flair for business and a love for beauty, we invite you to join the Sephora family.
Apply now to embark on a rewarding journey with Sephora!